Kim R Robinson
Orem, UT
– kimrrobinson@gmail.com –
PROFESSIONAL SUMMARY
Systems administration and IT infrastructure professional with over ten years of experience supporting enterprise server, network, Microsoft access, email, and cybersecurity environments. Known for resolving escalated issues, leading migrations, improving support workflows, and protecting business-critical systems through practical security and recovery practices. Effective partner to leadership, vendors, and end users in roles requiring hands-on technical execution, incident response, change coordination, and clear operational documentation.
CORE SKILLS
Systems Administration | IT Infrastructure Management | Windows Server Environments | Network Management
Cloud Technology Principles | Microsoft Enterprise Environments | Active Directory, VPN, and Email Systems
Cybersecurity Controls | Incident Response | System Monitoring | Change Support and Validation
Technology Lifecycle Management | Infrastructure Migration | Disaster Recovery Planning
Documentation and Knowledge Transfer | Vendor Coordination | Cross-Functional Collaboration
PROFESSIONAL EXPERIENCE
IT Manager | Legally Mine – Orem, Utah | 2022-2026
- Oversaw server, network, and end-user support operations for on-site and remote staff, helping maintain dependable daily technology services.
- Implement cybersecurity measures, including system monitoring, network access controls, and vulnerability awareness practices that protect company data and reduce operational risk.
- Participated in planning sessions with leadership to assess infrastructure needs, evaluate technology investments, and align IT systems with operational goals.
- Coordinated vendors and managed service providers to support infrastructure reliability and maintain escalation paths for technical issues.
- Led technology upgrades and optimization efforts that improve network stability, application performance, and long-term supportability.
- Researched and evaluated emerging IT tools to identify practical improvements in monitoring, support efficiency, and system resilience.
Senior IT Support Engineer | Sterno – Provo, Utah | 2021-2022
- Integrated newly acquired employees into enterprise infrastructure, including Active Directory, VPN access, email systems, and security protocols.
- Led PBX transition by porting more than 100 telephone numbers and coordinating vendor integration to preserve business communications during the cutover.
- Managed vendor procurement, service contracts, and equipment evaluations to maintain cost-effective infrastructure solutions.
- Maintained server and network systems during peak business activity, reducing workflow disruption and supporting consistent service availability.
- Collaborated with departments to evaluate technology needs, coordinate infrastructure improvements, and communicate technical requirements.
- Assessed technology platforms against operational goals, cost considerations, and long-term maintenance requirements.
IT Systems Administrator | Rise, Inc. and Acumen Inc. – Orem, UT | 2015-2021
- Managed server configurations, updates, and maintenance across enterprise environments to keep core business systems stable and responsive.
- Resolved escalated technical issues through complex troubleshooting, restoring services quickly and minimizing business disruption.
- Led disaster recovery planning and implemented response protocols to reduce disruption during infrastructure failures.
- Directed migrations from legacy systems to modern platforms while maintaining availability and safeguarding organizational data.
- Maintained documentation for infrastructure systems, procedures, and support workflows to strengthen knowledge transfer and operational consistency.
- Coordinated with cross-departmental teams and external providers to maintain stable IT services across operational areas.
Certifications
- UBIQUITI UniFi – Enterprise Wireless Admin
Education
Master of Science: Computer Information Systems, University of Phoenix.
Bachelor of Science: Information Technology, University of Phoenix.
Additional Experience
Web Expert
EIG/Bluehost | Orem, UT
- Successfully assisted over 200 customers with website setup, organizing website hosting control panels and helping with selection of web domains based on individual needs
- Edited content on customer websites to improve search results for specific keywords, providing guidance on current best practices within Reputation Monitoring and SEO
- Assisted customers in organizing social media pages and accounts, giving detailed instructions on how to best use all aspects of the site (including specific uses of Social Media widgets and membership options)
- Demonstrated the ability to construct SEO-friendly and mobile-responsive sites within a few minutes
iProfessional / Technical Support
Teleperformance | Lindon, UT
- Troubleshot and repaired problems with computer programs using standard diagnostic software troubleshooting techniques, technical knowledge, and the support of colleagues
- Responsible for handling data requests from office staff, including deliverables such as Excel spreadsheets and database queries
Remote Technician / Account Manager
iTOKhelp.com | Lehi, UT
- Managed a team of 2-6 technicians, modeling the following proper work procedures: time management, effective communication, and quality assurance
- Updated and installed new software, such as anti-virus software, to ensure security systems were up-to-date
IT Help Desk Analyst/Site Services
Symantec/EDS/Pinnacle | Lindon, UT
- Maintained accurate information on the status of level 2 items within the Ticketing System, including tracking of open tickets, priority levels, and assigned users/groups
- Verified hardware and software configuration, resolving issues with hardware and software installations, scheduling repairs for malfunctioning equipment, ordering new equipment, and maintaining inventory of parts and supplies
Microsoft Service Professional
Microsoft / Convergys | Orem, UT
- Researched and developed solutions to critical technical issues by utilizing Microsoft system tools and resources
- Wrote Knowledge Base Solutions documents, containing step-by-step instructions (with pictures and diagrams) that taught users how to use specific software and perform hardware configurations
Software and Hardware Skills
Website Builders (CMS): WordPress, Weebly
Operating Systems: Windows, Hyper-V, VMware, Active Directory, Exchange, Mac OS, Linux
Microsoft Office: Word, Excel, PowerPoint, Access, Project, Publisher
Additional Software: Word Perfect, Electrical CAD, Architectural Drafting
Hardware: VPN routers, VOIP phone systems, Ubiquiti Unifi Network (Wired and Wireless), Cisco Meraki Gateway, Nutanix Server
Core Competencies
Proactive, Customer Service, Technical Aptitude, Written/Verbal Communication, Professional Development, Collaboration, Analytical, Project Management, Multitasking Skills, Flexible
Kim R Robinson 